Outage in Vertex

Vertex Cloud Indirect Tax - Portal Degradation

Resolved Minor
February 14, 2025 - Started 27 days ago - Lasted about 15 hours
Official incident page

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Outage Details

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Portal
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 02/14/2025 04:29PM

All Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.

IDENTIFIED 26 days ago - at 02/14/2025 11:34AM

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

IDENTIFIED 27 days ago - at 02/14/2025 02:27AM

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

IDENTIFIED 27 days ago - at 02/14/2025 01:02AM

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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