Outage in Vertex

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved Major
May 15, 2025 - Started 7 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Indirect Tax O Series On-Demand
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/15/2025 04:15PM

This incident has been resolved.

MONITORING 7 days ago - at 05/15/2025 02:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 05/15/2025 12:02PM

The issue has been identified and a fix is being implemented.

MONITORING 7 days ago - at 05/15/2025 11:12AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 05/15/2025 10:55AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 05/15/2025 10:16AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 05/15/2025 09:35AM

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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