Outage in Vertex
Vertex Cloud Indirect Tax Returns Performance Incident
Resolved MinorIncident Report
Summary AI Generated
Vertex Cloud Indirect Tax Returns experienced performance degradation that resulted in service interruptions for some customers over a 3.9-hour period. The issue affected the Vertex Cloud Returns environment, causing slowdowns and potential service disruptions. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/01/2026 10:19PM
This incident has been resolved.
MONITORING
1 day ago - at 04/01/2026 09:54PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 04/01/2026 07:36PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 04/01/2026 06:29PM
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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