Outage in Viedoc

Viedoc 4 Japan - Background process issues

Resolved Minor
June 30, 2022 - Started over 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

There are currently occasional issues with data exports, user log exports and pdf creation on save. We are investigating these issues.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal) Viedoc Application programming interface (API) Viedoc Subject portal (Me) Viedoc Main portal (clinic/admin/designer)
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/30/2022 04:04PM

Performance have stabilized, but we continue to monitor.

IDENTIFIED over 2 years ago - at 06/30/2022 01:59PM

The underlying infrastructure provider for Viedoc is currently deploying a hotfix to mitigate the issue.
Another update will be posted when we have more information.

IDENTIFIED over 2 years ago - at 06/30/2022 12:56PM

Identified issues impacting performance in other parts of Viedoc.
The underlying infrastructure provider for Viedoc has an ongoing incident causing intermittent network failures and packet loss.

INVESTIGATING over 2 years ago - at 06/30/2022 09:29AM

There are currently occasional issues with data exports, user log exports and pdf creation on save. We are investigating these issues.

Latest Viedoc outages

Issues with data imports through the WCF API on the EU and US instance - 2 months ago
Release of Viedoc 4.79 underway on the CN instance - 4 months ago
Release of Viedoc 4.79 underway on the JP instance - 4 months ago
Issues generating documents in Viedoc Designer on European servers - 4 months ago
Viedoc 4 - EU - Operational Disturbance - 5 months ago

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