Outage in Viedoc

Viedoc 4 Japan - Background process issues

Resolved Minor
June 30, 2022 - Started over 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

There are currently occasional issues with data exports, user log exports and pdf creation on save. We are investigating these issues.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal) Viedoc Application programming interface (API) Viedoc Subject portal (Me) Viedoc Main portal (clinic/admin/designer)

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/30/2022 04:04PM

Performance have stabilized, but we continue to monitor.

IDENTIFIED over 3 years ago - at 06/30/2022 01:59PM

The underlying infrastructure provider for Viedoc is currently deploying a hotfix to mitigate the issue.
Another update will be posted when we have more information.

IDENTIFIED over 3 years ago - at 06/30/2022 12:56PM

Identified issues impacting performance in other parts of Viedoc.
The underlying infrastructure provider for Viedoc has an ongoing incident causing intermittent network failures and packet loss.

INVESTIGATING over 3 years ago - at 06/30/2022 09:29AM

There are currently occasional issues with data exports, user log exports and pdf creation on save. We are investigating these issues.

Latest Viedoc outages

Sporadic email failures on EU production server - about 2 months ago
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - about 2 months ago
Intermittent network disturbance to reach the Chinese instance - about 2 months ago
eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago

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