Outage in Viedoc

Problems with Viedoc Reports in France, Japan, China

Resolved Minor
August 30, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

There is a problem to reach the Veidoc Reports in France, Japan and China. Troubleshooting ongoing.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal) Viedoc Background processes (import/export/revisions/alerts/archive/disposal) Viedoc Background processes (import/export/revisions/alerts/archive/disposal)

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 08/30/2022 08:06AM

Problems with DNS resolution is detected on Report servers.

Troubleshooting ongoing.

INVESTIGATING about 3 years ago - at 08/30/2022 07:10AM

There is a problem to reach the Veidoc Reports in France, Japan and China.
Troubleshooting ongoing.

Latest Viedoc outages

Sporadic email failures on EU production server - about 2 months ago
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - about 2 months ago
Intermittent network disturbance to reach the Chinese instance - about 2 months ago
eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago

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