Outage in Viedoc

pdf's generated with incorrect font in new Viedoc Me UI

Resolved Minor
January 10, 2023 - Started almost 3 years ago - Lasted about 2 months
Official incident page

Incident Report

pdf’s generated from the new Viedoc Me user interface are not generated with the correct font when Japanese language is used. Even if the correct kanji is displayed in the Viedoc Me interface, the pdf’s are generated with the incorrect kanji. This issue is not affecting Viedoc Clinic or the old Viedoc Me interface. This issue only affects the new interface of Viedoc Me. A fix for the problem is currently being prepared. Until the fix has been implemented, the old Viedoc Me interface can be used without experiencing this issue. The old interface can be enabled in the settings in Viedoc Admin.
Components affected
Viedoc Subject portal (Me)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/08/2023 02:00PM

This incident has been resolved with the release of Viedoc 4.74.

IDENTIFIED almost 3 years ago - at 01/10/2023 07:27AM

pdf’s generated from the new Viedoc Me user interface are not generated with the correct font when Japanese language is used. Even if the correct kanji is displayed in the Viedoc Me interface, the pdf’s are generated with the incorrect kanji.

This issue is not affecting Viedoc Clinic or the old Viedoc Me interface. This issue only affects the new interface of Viedoc Me.

A fix for the problem is currently being prepared. Until the fix has been implemented, the old Viedoc Me interface can be used without experiencing this issue. The old interface can be enabled in the settings in Viedoc Admin.

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