Outage in Viedoc

pdf's generated with incorrect font in new Viedoc Me UI

Resolved Minor
January 10, 2023 - Started over 2 years ago - Lasted about 2 months
Official incident page

Need to monitor Viedoc outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Viedoc, and never miss an outage again.
Start Free Trial

Outage Details

pdf’s generated from the new Viedoc Me user interface are not generated with the correct font when Japanese language is used. Even if the correct kanji is displayed in the Viedoc Me interface, the pdf’s are generated with the incorrect kanji. This issue is not affecting Viedoc Clinic or the old Viedoc Me interface. This issue only affects the new interface of Viedoc Me. A fix for the problem is currently being prepared. Until the fix has been implemented, the old Viedoc Me interface can be used without experiencing this issue. The old interface can be enabled in the settings in Viedoc Admin.
Components affected
Viedoc Subject portal (Me)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/08/2023 02:00PM

This incident has been resolved with the release of Viedoc 4.74.

IDENTIFIED over 2 years ago - at 01/10/2023 07:27AM

pdf’s generated from the new Viedoc Me user interface are not generated with the correct font when Japanese language is used. Even if the correct kanji is displayed in the Viedoc Me interface, the pdf’s are generated with the incorrect kanji.

This issue is not affecting Viedoc Clinic or the old Viedoc Me interface. This issue only affects the new interface of Viedoc Me.

A fix for the problem is currently being prepared. Until the fix has been implemented, the old Viedoc Me interface can be used without experiencing this issue. The old interface can be enabled in the settings in Viedoc Admin.

Latest Viedoc outages

Issues launching the TMF on the US instance - about 1 month ago
Operational disturbance observed on the European instance - 2 months ago
Operational disturbance observed on the European instance - 2 months ago
Issues generating pdf documents in Viedoc Designer on the European instances - 3 months ago
Issues with data imports through the WCF API on the EU and US instance - 7 months ago

Tired of not knowing when third party vendors are down?

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3970 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook