Outage in Viedoc

China Viedoc 4 - Operational Disturbance

Resolved Major
June 15, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Viedoc Main portal (clinic/admin/designer) Viedoc Background processes (import/export/revisions/alerts/archive/disposal)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/15/2023 10:41AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 06/15/2023 08:08AM

Issue is identified and fix was applied.

INVESTIGATING over 2 years ago - at 06/15/2023 07:49AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/15/2023 07:14AM

We are currently investigating this issue.

Latest Viedoc outages

Sporadic email failures on EU production server - about 2 months ago
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - about 2 months ago
Intermittent network disturbance to reach the Chinese instance - about 2 months ago
eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago

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