Outage in Viedoc

Temporary delay of exports and pdf generation in association with the release of Viedoc 4.76 on the JP instance

Resolved Minor
June 21, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

The release of Viedoc 4.76 is now ongoing on the JP instance. During this release some pdf’s will not be processed and exports will not be generated. Instead pdf’s and exports will be placed in queue. This is expected to last for around 30 minutes, then the pdf generation and exports will work as expected and the queue will be processed. No action is required by the user and pdf’s and exports will automatically be generated when the queue is processed.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/21/2023 02:42PM

Viedoc 4.76 has now been released on the JP instance and the export and pdf queue is being processed.

MONITORING over 1 year ago - at 06/21/2023 01:42PM

The release of Viedoc 4.76 is now ongoing on the JP instance. During this release some pdf’s will not be processed and exports will not be generated. Instead pdf’s and exports will be placed in queue. This is expected to last for around 30 minutes, then the pdf generation and exports will work as expected and the queue will be processed. No action is required by the user and pdf’s and exports will automatically be generated when the queue is processed.

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