Outage in Viedoc

Japanese Instance: Degraded performance on certain actions in PMS-studies

Resolved Minor
August 22, 2023 - Started about 2 years ago - Lasted about 1 month
Official incident page

Incident Report

For the Japanese Viedoc instance in PMS studies there are some actions that currently have degraded performance. These include actions such as: - opening subject cards - clicking “manage” for partially submitted forms - saving forms - booklet actions submit, return, and recall. Investigations are ongoing to identify the problems to be able to improve the performance of these actions. Progress of our investigations will be updated on this page. These performance issues are not present in non-PMS studies or other instances.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/06/2023 10:14AM

Viedoc 4.77 has now been released on the Japanese training and production instances. Several fixes for PMS-studies are included, resulting in a significant improved performance.

IDENTIFIED about 2 years ago - at 10/02/2023 03:54PM

The release of Viedoc 4.77 has been postponed and is now planned release 5th (JP), 9th (EU) and 10th (CN) of October. The rationale for releasing 4.77 in Japan first is that the release is including some prioritized performance improvements in Japanese PMS studies.

IDENTIFIED about 2 years ago - at 09/22/2023 08:29AM

The release of Viedoc 4.77 has been postponed one week and is now planned for release the 3rd - 5th of October.

IDENTIFIED about 2 years ago - at 09/11/2023 12:08PM

The release of Viedoc 4.77 has been postponed one week and is now planned for release 26th - 28st of September.

IDENTIFIED about 2 years ago - at 08/30/2023 02:45PM

Issues have been identified in the remaining categories ("opening subject cards", "saving forms" and "booklet actions submit, return, and recall"). Performance improvements are currently being implemented. The current plan is to release these improvements in the upcoming release 4.77 (currently planned for 19th - 21st of September)

IDENTIFIED about 2 years ago - at 08/27/2023 07:21PM

Issues related to "clicking “manage” for partially submitted forms" have been identified and work is ongoing for fixing those issues. Other actions with degraded performance are still being investigated.

INVESTIGATING about 2 years ago - at 08/22/2023 12:27PM

For the Japanese Viedoc instance in PMS studies there are some actions that currently have degraded performance. These include actions such as:
- opening subject cards
- clicking “manage” for partially submitted forms
- saving forms
- booklet actions submit, return, and recall.
Investigations are ongoing to identify the problems to be able to improve the performance of these actions. Progress of our investigations will be updated on this page.

These performance issues are not present in non-PMS studies or other instances.

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