Outage in Viedoc

Issues uploading files through new ViedocMe

Resolved Minor
September 28, 2023 - Started about 1 year ago - Lasted 14 days
Official incident page

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Outage Details

Uploading files > 2MB fails through the new Viedoc Me interface. Uploading files less than 2MB works as expected. Uploading files in the old ViedocMe interface or the EDC works as expected. The issue has been identified and we are working on a fix.
Components affected
Viedoc Subject portal (Me) Viedoc Subject portal (Me) Viedoc Subject portal (Me)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/12/2023 05:26PM

This issue is now resolved with the release of Viedoc 4.77.
Viedoc 4.77 was released on the production environments on the following dates:
- Japan 2023-10-06
- Europe 2023-10-09
- China 2023-10-12

IDENTIFIED about 1 year ago - at 10/02/2023 04:08PM

The fix has been implemented and will be released in Viedoc 4.77. As soon as Viedoc 4.77 is released file upload will work as expected in the new ViedocMe interface.

IDENTIFIED about 1 year ago - at 09/28/2023 06:13PM

Uploading files > 2MB fails through the new Viedoc Me interface.

Uploading files less than 2MB works as expected.
Uploading files in the old ViedocMe interface or the EDC works as expected.

The issue has been identified and we are working on a fix.

Latest Viedoc outages

Issues with data imports through the WCF API on the EU and US instance - 2 months ago
Release of Viedoc 4.79 underway on the CN instance - 4 months ago
Release of Viedoc 4.79 underway on the JP instance - 4 months ago
Issues generating documents in Viedoc Designer on European servers - 4 months ago
Viedoc 4 - EU - Operational Disturbance - 5 months ago

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