Outage in Viedoc

Issues generating user administration log in some studies

Resolved Minor
October 11, 2023 - Started about 2 years ago - Lasted 14 days
Official incident page

Incident Report

When generating user administration logs from Viedoc Clinic or Viedoc Admin, an error occurs in a few studies. Investigation is ongoing to identify the cause for this. Most studies are unaffected by this issue.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal) Viedoc Background processes (import/export/revisions/alerts/archive/disposal) Viedoc Background processes (import/export/revisions/alerts/archive/disposal)

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/25/2023 02:06PM

This problem has been resolved with the release of hotfix Viedoc 4.77.1. User Administration Logs can now be generated as expected again.

IDENTIFIED about 2 years ago - at 10/17/2023 12:20PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 10/11/2023 09:00AM

When generating user administration logs from Viedoc Clinic or Viedoc Admin, an error occurs in a few studies. Investigation is ongoing to identify the cause for this. Most studies are unaffected by this issue.

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