Outage in Viedoc
Release of Viedoc 4.78 postponed
Resolved MinorIncident Report
The release of 4.78 has been move to a later date. The rationale for postponing the release is that an issue was observed in the final testing stages, and this issue will need to be analyzed and fixed before the release. New release dates will be communicated here as soon as they are available.
Components affected
Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer) Viedoc Main portal (clinic/admin/designer)One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/29/2024 03:47PM
The release of Viedoc 4.78 has been replanned to the following dates:
Planned for 2024-01-31: US servers
Planned for 2024-02-15: China servers
Planned for 2024-02-17: Europe servers
Planned for 2024-02-24: Japan servers
As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.
INVESTIGATING
over 1 year ago - at 01/18/2024 10:51AM
The release of 4.78 has been move to a later date. The rationale for postponing the release is that an issue was observed in the final testing stages, and this issue will need to be analyzed and fixed before the release. New release dates will be communicated here as soon as they are available.
Latest Viedoc outages
Sporadic email failures on EU production server - about 2 months ago
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - about 2 months ago
Intermittent network disturbance to reach the Chinese instance - about 2 months ago
eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago
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