Outage in Viedoc
Issues generating documents in Viedoc Designer on European servers
Resolved MinorIncident Report
There are currently issues with generating documents (blank CRFs, annotated CRFs and study workflow) in Viedoc Designer on the European training and production server. This is currently being investigated.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 08/21/2024 12:05PM
This incident has been resolved. Documents can now be generated in Viedoc Designer as expected again. The issue was resolved in the European production instance around 10:30 UTC and for the European training instance around 11:55 UTC.
INVESTIGATING
about 1 year ago - at 08/21/2024 10:04AM
There are currently issues with generating documents (blank CRFs, annotated CRFs and study workflow) in Viedoc Designer on the European training and production server. This is currently being investigated.
Latest Viedoc outages
Sporadic email failures on EU production server - about 2 months ago
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - about 2 months ago
Intermittent network disturbance to reach the Chinese instance - about 2 months ago
eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago
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