Outage in Viedoc
Issues with data imports through the WCF API on the EU and US instance
Resolved Minor
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Outage Details
Imports of large data files submitted through the WCF API on the EU and US instance are currently failing. Investigation is ongoing and status updates will be provided here.
For urgent imports, please contact the support or your product specialist for advice.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/17/2024 01:40PM
The issue has now been resolved. Imports of large data files submitted through the WCF API on the EU and US instances are now working as expected again. This issue was resolved on the EU instance on 2024-10-16 and on the US instance on 2024-10-17.
INVESTIGATING
7 months ago - at 10/10/2024 06:15PM
Imports of large data files submitted through the WCF API on the EU and US instance are currently failing. Investigation is ongoing and status updates will be provided here.
For urgent imports, please contact the support or your product specialist for advice.
Latest Viedoc outages
Issues launching the TMF on the US instance - about 2 months ago
Operational disturbance observed on the European instance - 3 months ago
Operational disturbance observed on the European instance - 3 months ago
Release of Viedoc 4.79 underway on the CN instance - 9 months ago
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