Outage in Viedoc

Issues with data imports through the WCF API on the EU and US instance

Resolved Minor
October 10, 2024 - Started about 1 year ago - Lasted 7 days
Official incident page

Incident Report

Imports of large data files submitted through the WCF API on the EU and US instance are currently failing. Investigation is ongoing and status updates will be provided here. For urgent imports, please contact the support or your product specialist for advice.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/17/2024 01:40PM

The issue has now been resolved. Imports of large data files submitted through the WCF API on the EU and US instances are now working as expected again. This issue was resolved on the EU instance on 2024-10-16 and on the US instance on 2024-10-17.

INVESTIGATING about 1 year ago - at 10/10/2024 06:15PM

Imports of large data files submitted through the WCF API on the EU and US instance are currently failing. Investigation is ongoing and status updates will be provided here.

For urgent imports, please contact the support or your product specialist for advice.

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