Outage in Viedoc

Issues generating pdf documents in Viedoc Designer on the European instances

Resolved Minor
January 24, 2025 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

There are currently issues with generating pdf documents (blank CRFs, annotated CRFs and study workflow) in Viedoc Designer on the European training and production server. This is currently being investigated. No other regions are affected by the issue.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/26/2025 08:47PM

Pdf documents (blank CRFs, annotated CRFs and study workflow) can now be generated as expected in Viedoc Designer on the European training and production server.

INVESTIGATING 3 months ago - at 01/24/2025 08:20PM

There are currently issues with generating pdf documents (blank CRFs, annotated CRFs and study workflow) in Viedoc Designer on the European training and production server. This is currently being investigated.

No other regions are affected by the issue.

Latest Viedoc outages

Issues launching the TMF on the US instance - about 1 month ago
Operational disturbance observed on the European instance - about 2 months ago
Operational disturbance observed on the European instance - 2 months ago
Issues with data imports through the WCF API on the EU and US instance - 7 months ago
Release of Viedoc 4.79 underway on the CN instance - 8 months ago

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