Outage in Viedoc
Issues generating pdf documents in Viedoc Designer on the European instances
Resolved MinorIncident Report
There are currently issues with generating pdf documents (blank CRFs, annotated CRFs and study workflow) in Viedoc Designer on the European training and production server. This is currently being investigated.
No other regions are affected by the issue.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 01/26/2025 08:47PM
Pdf documents (blank CRFs, annotated CRFs and study workflow) can now be generated as expected in Viedoc Designer on the European training and production server.
INVESTIGATING
9 months ago - at 01/24/2025 08:20PM
There are currently issues with generating pdf documents (blank CRFs, annotated CRFs and study workflow) in Viedoc Designer on the European training and production server. This is currently being investigated.
No other regions are affected by the issue.
Latest Viedoc outages
Sporadic email failures on EU production server - about 1 month ago
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - about 2 months ago
Intermittent network disturbance to reach the Chinese instance - about 2 months ago
eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago
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