Outage in Viedoc
Issues generating pdf documents in Viedoc Designer on the European instances
Resolved Minor
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Outage Details
There are currently issues with generating pdf documents (blank CRFs, annotated CRFs and study workflow) in Viedoc Designer on the European training and production server. This is currently being investigated.
No other regions are affected by the issue.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal)Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/26/2025 08:47PM
Pdf documents (blank CRFs, annotated CRFs and study workflow) can now be generated as expected in Viedoc Designer on the European training and production server.
INVESTIGATING
4 months ago - at 01/24/2025 08:20PM
There are currently issues with generating pdf documents (blank CRFs, annotated CRFs and study workflow) in Viedoc Designer on the European training and production server. This is currently being investigated.
No other regions are affected by the issue.
Latest Viedoc outages
Issues launching the TMF on the US instance - about 2 months ago
Operational disturbance observed on the European instance - 3 months ago
Operational disturbance observed on the European instance - 3 months ago
Release of Viedoc 4.79 underway on the CN instance - 9 months ago
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