Outage in Viedoc

Operational disturbance observed on the European instance

Resolved Minor
February 27, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Operational disturbance observed on the European instance (v4.viedoc.net). Investigations are ongoing.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal) Viedoc Main portal (clinic/admin/designer) Viedoc Subject portal (Me) Viedoc Application programming interface (API)
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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/27/2025 07:44PM

This incident has been resolved.

MONITORING 8 months ago - at 02/27/2025 07:14PM

System are back to normal operations. We continue monitoring.

INVESTIGATING 8 months ago - at 02/27/2025 06:53PM

Operational disturbance observed on the European instance (v4.viedoc.net). Investigations are ongoing.

Latest Viedoc outages

Sporadic email failures on EU production server - about 1 month ago
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports - about 2 months ago
Intermittent network disturbance to reach the Chinese instance - about 2 months ago
eTMF performance degradation on Europe server. - 3 months ago
Issues launching the TMF on the US instance - 7 months ago

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