Outage in Viedoc

Operational disturbance observed on the European instance

Resolved Minor
February 27, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Operational disturbance observed on the European instance (v4.viedoc.net). Investigations are ongoing.
Components affected
Viedoc Background processes (import/export/revisions/alerts/archive/disposal) Viedoc Main portal (clinic/admin/designer) Viedoc Subject portal (Me) Viedoc Application programming interface (API)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/27/2025 07:44PM

This incident has been resolved.

MONITORING 2 months ago - at 02/27/2025 07:14PM

System are back to normal operations. We continue monitoring.

INVESTIGATING 2 months ago - at 02/27/2025 06:53PM

Operational disturbance observed on the European instance (v4.viedoc.net). Investigations are ongoing.

Latest Viedoc outages

Issues launching the TMF on the US instance - about 1 month ago
Operational disturbance observed on the European instance - about 2 months ago
Issues generating pdf documents in Viedoc Designer on the European instances - 3 months ago
Issues with data imports through the WCF API on the EU and US instance - 7 months ago
Release of Viedoc 4.79 underway on the CN instance - 8 months ago

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