Virtuous Outage History

Virtuous experienced a data sync issue affecting their CRM platform for 4.1 hours. Internal teams investigated the problem and initiated recovery syncs to restore normal functionality. The issue was resolved with recovery syncs completed by end of day.

Some users experienced errors in Analytics tables showing the message "Cannot reference sources from multiple connections," affecting the CRM component. The engineering team investigated and reviewed data pipelines and sync processes to resolve the issue. The incident lasted 1.3 hours and has been resolved.

The Virtuous CRM experienced an issue where the add (+) button became unresponsive during gift entry, preventing users from linking designations, recurring gift schedules, pledges, projects, or premiums when creating, editing, or importing gifts. The incident affected the CRM component and was resolved after 24 minutes of investigation by the engineering team.

A service outage during recurring gift processing caused multiple job restarts, resulting in duplicate charges for donors in organizations located in Central and Mountain time zones. The issue affected the Donor Portal component and lasted 5.9 hours, with some recurring gifts being processed multiple times during the morning processing run. Virtuous identified the root cause as a storage account access failure that coincided with the processing job timing, and they are issuing refunds to all affected donors while implementing architectural changes to prevent similar cross-service dependency issues.

Virtuous experienced a data synchronization issue affecting their Analytics & Data Share functionality and CRM components for 24 hours. The engineering team identified problems with data pipelines and sync processes. The issue was resolved after the team reviewed and deployed fixes to the affected systems.

The Virtuous CRM experienced latency issues with the Gift & Contact Import tool that lasted approximately 15 days. Internal teams resolved the latency problem and restored normal processing speeds for importing gifts and contacts. The service is now being monitored to ensure stable performance during import operations.

Virtuous experienced a data synchronization issue affecting their Analytics & Data Share functionality and CRM components for 5.5 hours. The engineering team identified problems with data pipelines and sync processes. The issue was resolved after the team reviewed and deployed fixes to the affected systems.

Virtuous experienced intermittent system slowness that affected some customers' CRM functionality for 5.2 hours. The engineering team investigated and worked to restore normal performance. The issue has been resolved.

Virtuous experienced a 2.4-hour service incident where forms were failing to submit, preventing users from completing form submissions. The issue affected the Forms API component. The engineering team deployed a potential fix and continued monitoring the resolution.

Virtuous experienced a data synchronization issue affecting their Analytics and Data Share functionality within the CRM system for 6.4 hours. The engineering team identified problems with data pipelines and sync processes. The issue was resolved after the team reviewed and deployed fixes to the affected data synchronization components.