Virtuous Outage History

Virtuous Analytics and Insights experienced missing data from March 12, affecting the CRM system's reporting capabilities. The engineering team investigated and worked to restore the missing data over a 4.4-hour period. The issue has been resolved with data restoration completed.

Virtuous experienced a gift bundling process failure that prevented gifts from completing their normal processing cycle and being ready for import into the CRM system. The issue affected the CRM component for 3 hours while gifts remained stuck in the bundling queue. The technical team identified the root cause and resolved the problem by re-queuing the affected gift bundles for processing.

Some Virtuous CRM users were inadvertently logged into a sandbox testing environment instead of their live production environment, causing test data to appear in the application. The CRM component was affected for 32 minutes while users experienced confusion from seeing sandbox data rather than their actual production data. The engineering team identified the root cause and deployed a fix to restore normal login behavior and proper environment access.

Virtuous experienced a minor service incident where users were unable to link gifts to recurring gift schedules, generating errors when attempting this function. The issue affected the CRM component and persisted for 17.2 hours. The engineering team worked on a fix to restore the gift linking functionality.

Virtuous CRM's Quick Search feature experienced errors and stopped functioning properly for 48 minutes. Users were unable to use the quick search functionality but could still access their data through alternative filters and queries. The engineering team resolved the issue after actively working on a fix.

Virtuous Analytics experienced an outage where scheduled reports could not be created or sent, affecting the CRM functionality. The incident lasted 92.5 hours while the team investigated and worked to restore the service. The issue has been resolved and scheduled reporting functionality has been restored.