Vitally Outage History

Vitally experienced login issues affecting a subset of customers, causing timeouts when loading the app. The Product component was impacted for 1.7 hours while the team investigated and resolved the root cause. Login functionality was restored and the service returned to normal operation with continued monitoring.

Vitally experienced a spike in errors that impacted users' ability to use the platform for approximately 60 seconds starting at 1:04 PM Eastern Time. The error volume affected the core product functionality during this brief window. The service was restored within the initial timeframe, with no additional error spikes observed, and the incident was resolved after continued monitoring and internal investigation.

Vitally's AI Copilot service experienced a disruption that made it completely unavailable to users for 2.4 hours. The issue was identified and a fix was implemented and deployed. The service was fully restored and returned to normal operation.