Outage in Viva Smart Home
Increased latency and timeouts for App users
Resolved Major
March 09, 2020 - Started about 6 years ago
Official incident page
Official incident page
Incident Report
We are currently investigating issues with increased latency and timeouts from Apps towards our backend services.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 years ago - at 03/09/2020 06:18PM
This incident has been resolved, and all services are operating as expected.
MONITORING
about 6 years ago - at 03/09/2020 04:31PM
We are still monitoring as server loads are stabilizing.
MONITORING
about 6 years ago - at 03/09/2020 01:09PM
A fix has been deployed and we are now monitoring the platform interactions.
IDENTIFIED
about 6 years ago - at 03/09/2020 01:00PM
We've identified the issue and are working on restoring normal operations.
INVESTIGATING
about 6 years ago - at 03/09/2020 12:16PM
We are currently investigating issues with increased latency and timeouts from Apps towards our backend services.
Latest Viva Smart Home outages
Increased latency and timeouts - about 6 years ago
Problems with Android Push Notifications - over 6 years ago
Problems with sending clips by email - almost 7 years ago
Increased error rates for Gateway commands - about 7 years ago
False positives for Gateway Disconnections - about 7 years ago
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