Outage in Viva Smart Home

Increased latency and timeouts for App users

Resolved Major
March 09, 2020 - Started almost 5 years ago
Official incident page

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Outage Details

We are currently investigating issues with increased latency and timeouts from Apps towards our backend services.
Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 03/09/2020 06:18PM

This incident has been resolved, and all services are operating as expected.

MONITORING almost 5 years ago - at 03/09/2020 04:31PM

We are still monitoring as server loads are stabilizing.

MONITORING almost 5 years ago - at 03/09/2020 01:09PM

A fix has been deployed and we are now monitoring the platform interactions.

IDENTIFIED almost 5 years ago - at 03/09/2020 01:00PM

We've identified the issue and are working on restoring normal operations.

INVESTIGATING almost 5 years ago - at 03/09/2020 12:16PM

We are currently investigating issues with increased latency and timeouts from Apps towards our backend services.

Latest Viva Smart Home outages

Increased latency and timeouts - almost 5 years ago
Problems with Android Push Notifications - over 5 years ago
Problems with sending clips by email - over 5 years ago
Increased error rates for Gateway commands - almost 6 years ago
False positives for Gateway Disconnections - almost 6 years ago

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