Outage in Viva Smart Home

Problems with Android Push Notifications

Resolved Minor
August 06, 2019 - Started about 6 years ago
Official incident page

Incident Report

We are currently experiencing issues with delivering Push notifications to Android devices. This only affects low priority notifications, critical notifications will still be delivered by SMS and Voice call. iOS devices are not affected.
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Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 08/06/2019 09:24AM

Push notifications are now confirmed to be working as expected.
Some users may have received delayed notifications from the last 30 minutes, older non-critical messages will not retry delivery.

MONITORING about 6 years ago - at 08/06/2019 09:13AM

A fix for the issue has been deployed, we are monitoring the push notifications to verify.

IDENTIFIED about 6 years ago - at 08/06/2019 08:51AM

The problem has been identified, and we are currently working on a fix.

INVESTIGATING about 6 years ago - at 08/06/2019 07:57AM

We are currently experiencing issues with delivering Push notifications to Android devices.
This only affects low priority notifications, critical notifications will still be delivered by SMS and Voice call.
iOS devices are not affected.

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