Outage in Viva Smart Home
False positives for Gateway Disconnections
Resolved Minor
March 20, 2019 - Started about 7 years ago
Official incident page
Official incident page
Incident Report
There have been false-positives with gateways reporting disconnected in the CS tool during the day, due to the automatic re-balancing of gateways across VPN servers this morning.
The general user experience should not have been impacted, except for live camera streaming that may have been unstable for some gateways during the rebalancing.
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RESOLVED
about 7 years ago - at 03/20/2019 02:55PM
There have been false-positives with gateways reporting disconnected in the CS tool during the day, due to the automatic re-balancing of gateways across VPN servers this morning.
The general user experience should not have been impacted, except for live camera streaming that may have been unstable for some gateways during the rebalancing.
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