Outage in Viva Smart Home

False positives for Gateway Disconnections

Resolved Minor
March 20, 2019 - Started almost 6 years ago
Official incident page

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Outage Details

There have been false-positives with gateways reporting disconnected in the CS tool during the day, due to the automatic re-balancing of gateways across VPN servers this morning. The general user experience should not have been impacted, except for live camera streaming that may have been unstable for some gateways during the rebalancing.
Latest Updates ( sorted recent to last )
RESOLVED almost 6 years ago - at 03/20/2019 02:55PM

There have been false-positives with gateways reporting disconnected in the CS tool during the day, due to the automatic re-balancing of gateways across VPN servers this morning.
The general user experience should not have been impacted, except for live camera streaming that may have been unstable for some gateways during the rebalancing.

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