Outage in Viva Smart Home

Increased latency and timeouts

Resolved Minor
March 07, 2020 - Started over 5 years ago
Official incident page

Incident Report

During the weekend we've seen an increased load towards our backend services, this has caused some of our services to have slower response times, and in a few cases caused timeouts in the app. These bursts of load increase/decrease happened a few times over the weekend, with our backend services scaling to handle the load. During this scaling process some customers may have experienced slower response times and timeouts.
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RESOLVED over 5 years ago - at 03/09/2020 12:18PM

During the weekend we've seen an increased load towards our backend services, this has caused some of our services to have slower response times, and in a few cases caused timeouts in the app.

These bursts of load increase/decrease happened a few times over the weekend, with our backend services scaling to handle the load.

During this scaling process some customers may have experienced slower response times and timeouts.

Latest Viva Smart Home outages

Increased latency and timeouts for App users - over 5 years ago
Problems with Android Push Notifications - about 6 years ago
Problems with sending clips by email - over 6 years ago
Increased error rates for Gateway commands - over 6 years ago
False positives for Gateway Disconnections - over 6 years ago

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