Outage in VMware Workspace ONE

Workspace ONE Access: Delayed entitlements / Canada, Japan, Australia, Germany, Ireland, UK (Full Region)

Resolved Minor
January 05, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Workspace ONE Access is investigating delay in sync, audit log messages and entitlement changes. There may be limited or no service impact at this time. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/06/2023 01:56AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.

MONITORING almost 3 years ago - at 01/06/2023 01:20AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 01/06/2023 01:04AM

Workspace ONE Access has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.

IDENTIFIED almost 3 years ago - at 01/06/2023 12:49AM

Operations teams are actively working to resolve the issue. Please stand by for further updates.

IDENTIFIED almost 3 years ago - at 01/06/2023 12:20AM

Operations teams are actively working to resolve the issue. Please stand by for further updates.

IDENTIFIED almost 3 years ago - at 01/05/2023 11:42PM

Workspace ONE Access has noted partial recovery with service.
Operations teams continue to actively work towards complete recovery.
If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.

INVESTIGATING almost 3 years ago - at 01/05/2023 11:22PM

Workspace ONE Access continues to experience issues.
Operations teams are actively investigating and troubleshooting the issues.
If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.

INVESTIGATING almost 3 years ago - at 01/05/2023 10:54PM

Workspace ONE Access is investigating delay in sync, audit log messages and entitlement changes. There may be limited or no service impact at this time.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

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