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Outage in VMware Workspace ONE

Workspace ONE Intelligence: Service Degradation / Global (Full Region)

Resolved Major
July 16, 2026 - Started 5 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

VMware Workspace ONE Intelligence experienced a global service degradation lasting approximately 6 hours, affecting data ingest across all regions including the US, Canada, Australia, Germany, APAC, London, and EMEA. During the incident, data submitted to Intelligence was delayed in appearing in the UI, populating reports, and being processed by Freestyle workflows. The underlying issue was addressed and the service was fully restored, with all data processing returning to normal.

Workspace ONE Intelligence has detected service degradation in all regions. Affected customers may observe: - Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows. The Workspace ONE Intelligence team is actively investigating these issues, and will provide further status page updates.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/16/2026 03:07AM

The Workspace ONE Intelligence team has resolved the incident:

- Data submitted to Intelligence will appear in the UI, be included reports, and be processed by Freestyle workflows as usual.

MONITORING 5 days ago - at 07/16/2026 01:11AM

The Workspace ONE Intelligence team has addressed the underlying issue, and is monitoring service recovery.

INVESTIGATING 5 days ago - at 07/15/2026 09:20PM

We have detected service degradation in all regions.

INVESTIGATING 5 days ago - at 07/15/2026 09:04PM

Workspace ONE Intelligence has detected service degradation in all regions.

Affected customers may observe:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team is actively investigating these issues, and will provide further status page updates.

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