Outage in Vonage API
Service Issue in Voice Platform
Resolved MinorIncident Report
Summary AI Generated
The Vonage Voice API platform experienced high request latency affecting the euc1 region from 9:51 UTC to 10:21 UTC. Multiple voice services were impacted including Voice API, Legacy TTS, SIP Trunking, Voice WebRTC, and SIP Endpoints. The engineering team implemented a fix that resolved the latency issues after 44 minutes of degraded performance.
Our engineering team observed a high-request-duration--latency which effected voice platform towards euc1 since 9:51 UTC, and it was fixed by 10:21 UTC
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Components affected
Vonage API Voice API Vonage API Legacy TTS Vonage API SIP Trunking Vonage API Voice WebRTC Vonage API SIP EndpointsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/04/2026 11:44AM
This incident has been resolved.
MONITORING
5 days ago - at 05/04/2026 11:02AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 05/04/2026 11:02AM
Our engineering team observed a high-request-duration--latency which effected voice platform towards euc1 since 9:51 UTC, and it was fixed by 10:21 UTC
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
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