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Outage in Vonage API

Service issue in Voice API platform

Resolved Minor
May 05, 2026 - Started 4 days ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

Vonage's Voice API and Voice WebRTC services experienced issues in the EU West Region that impacted voice API calls for 7.8 hours. The engineering team identified the root cause and observed early signs of recovery during their investigation. The incident was fully resolved after monitoring confirmed service restoration.

We are aware of issues that may be impacting your Voice API calls in the EU West Region. Our engineers are working to quickly resolve the issue. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/05/2026 04:36PM

This incident has been resolved.

MONITORING 4 days ago - at 05/05/2026 01:02PM

Our engineering team has identified the issue that may be impacting your Voice API calls and is seeing early signs of recovery.

We'll continue to provide further updates here within 2 hours and once full service is restored.

Thank you for your patience and understanding.

If you have any questions, please contact support@api.vonage.com

INVESTIGATING 4 days ago - at 05/05/2026 01:01PM

Our engineering team has identified the issue that may be impacting your Voice API calls and is seeing early signs of recovery.

We'll continue to provide further updates here within 2 hours and once full service is restored.

Thank you for your patience and understanding.

If you have any questions, please contact support@api.vonage.com

INVESTIGATING 4 days ago - at 05/05/2026 10:07AM

Our engineering team is working to resolve the issue that may be impacting your Voice API calls in the EU West Region

We'll continue to provide further updates here within two hours.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com

INVESTIGATING 4 days ago - at 05/05/2026 08:48AM

We are aware of issues that may be impacting your Voice API calls in the EU West Region.

Our engineers are working to quickly resolve the issue. We’ll provide further updates within an hour.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com

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