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Outage in Vonage API

Issues impacting Verify API Email channel

Resolved Minor
September 04, 2026 - Started 12 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

On September 4, 2026, a third-party email provider outage disrupted email delivery through Vonage's Verify V2 API for approximately 5 hours, beginning at 08:01 UTC. The incident prevented email channel verification messages from being reliably delivered to end users. The provider identified and mitigated the issue, with full service restored by 13:00 UTC.

We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.
Components affected
Vonage API Verify V2

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 09/04/2026 01:44PM

Vonage services have been fully restored following today's service interruption reported by our third-party email provider, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective as of 2026-09-04 13:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

MONITORING 12 days ago - at 09/04/2026 01:23PM

Thank you for your patience following our third-party email provider's reported service interruption earlier today which may have impacted your email delivery via the Verify API.

Our third-party email provider has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.

IDENTIFIED 12 days ago - at 09/04/2026 12:47PM

We remain closely engaged with our third-party email provider for the issue impacting your email delivery via the Verify API. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

IDENTIFIED 12 days ago - at 09/04/2026 10:41AM

We have identified the issue that may be impacting your email delivery via the Verify API. This is due to a service disruption at our third-party email provider. We continue to work to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

INVESTIGATING 12 days ago - at 09/04/2026 08:46AM

We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.

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