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Outage in Vonage Business

Emergency Services - Unable to modify emergency locations

Resolved Minor
January 20, 2026 - Started 24 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 01/22/2026 03:27PM

This incident has been resolved.

MONITORING 24 days ago - at 01/21/2026 07:14PM

The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

IDENTIFIED 24 days ago - at 01/21/2026 05:59PM

Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

INVESTIGATING 24 days ago - at 01/21/2026 05:21PM

Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

Emergency services affected functions:
- Unable to add/modify emergency locations to an account
- Unable to add user to or modify an extension

INVESTIGATING 24 days ago - at 01/21/2026 10:40AM

Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

Emergency services affected functions:
- Unable to add/modify emergency locations to an account
- Unable to add user to or modify an extension

INVESTIGATING 24 days ago - at 01/21/2026 06:30AM

Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

Emergency services affected functions:
- Unable to add/modify emergency locations to an account
- Unable to add user to or modify an extension

INVESTIGATING 24 days ago - at 01/21/2026 04:43AM

- Unable to add/modify emergency locations to an account - applies to all accounts
- Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

INVESTIGATING 24 days ago - at 01/21/2026 04:41AM

We are currently investigating the issue.

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