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Outage in Vonage Business

Intermittent Inbound & Outbound Call Completion Issue

Resolved Major
October 15, 2025 - Started 4 months ago - Lasted about 19 hours
Official incident page

Incident Report

Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/16/2025 12:01PM

This incident has been resolved.

MONITORING 4 months ago - at 10/15/2025 10:50PM

Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

IDENTIFIED 4 months ago - at 10/15/2025 09:04PM

Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

IDENTIFIED 4 months ago - at 10/15/2025 08:07PM

Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

IDENTIFIED 4 months ago - at 10/15/2025 07:03PM

Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

IDENTIFIED 4 months ago - at 10/15/2025 06:07PM

We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

IDENTIFIED 4 months ago - at 10/15/2025 05:12PM

Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

INVESTIGATING 4 months ago - at 10/15/2025 05:06PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 10/15/2025 05:06PM

Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

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