Outage in Vonage Business

Intermittent Inbound & Outbound Call Completion Issue

Resolved Major

August 05, 2025 - Started 6 months ago - Lasted about 23 hours
Official incident page

Incident Report

Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/06/2025 03:32PM

We have resolved the intermittent issue some customers had placing and receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.

MONITORING 6 months ago - at 08/05/2025 10:53PM

We are continuing to monitor for any further issues.

MONITORING 6 months ago - at 08/05/2025 10:31PM

The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

IDENTIFIED 6 months ago - at 08/05/2025 09:15PM

Our engineering teams continue to work on mitigation and resolution. Please stand by for further updates.

IDENTIFIED 6 months ago - at 08/05/2025 08:15PM

The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.

IDENTIFIED 6 months ago - at 08/05/2025 07:15PM

The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.

IDENTIFIED 6 months ago - at 08/05/2025 06:15PM

The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.

IDENTIFIED 6 months ago - at 08/05/2025 06:14PM

The issue has been identified and our teams are working on mitigation and resolution. Please stay tuned for further updates.

IDENTIFIED 6 months ago - at 08/05/2025 05:05PM

The issue has been identified and our teams are working on mitigation and resolution. Please stay tuned for further updates.

INVESTIGATING 6 months ago - at 08/05/2025 05:00PM

Our engineers and support teams are dedicated to resolving the issue where customers may be experiencing issues placing or receiving calls as soon as possible. Please stay tuned for further updates.

INVESTIGATING 6 months ago - at 08/05/2025 04:41PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 08/05/2025 04:39PM

Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.

Latest Vonage Business outages

SMS Issue - Unable to send SMS - 24 days ago

Emergency Services - Unable to modify emergency locations - 24 days ago

Admin Portal Login issues. - 4 months ago

Intermittent Inbound & Outbound Call Completion Issue - 4 months ago

Audio Quality Issue When Calling 911 - 4 months ago

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