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Outage in Vonage Business

Contacts & Call Dashboard not loading in Desktop app

Resolved Major
July 31, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue where some customer's contacts and call dashboard in the desktop app are not loading. Our engineers are working to quickly resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 08/01/2025 12:40AM

We have resolved the intermittent issues with loading contacts in the call dashboard and desktop app. If you are still having an issue, please contact us.

MONITORING 7 months ago - at 07/31/2025 08:17PM

The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

INVESTIGATING 7 months ago - at 07/31/2025 07:38PM

We are currently investigating an issue where some customer's contacts and call dashboard in the desktop app are not loading. Our engineers are working to quickly resolve the issue.

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