Outage in Vonage Contact Centre (VCC)

IR27073 - ContactPad object popping in Salesforce issue

Resolved Minor
October 30, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting the ContactPad object popping in Salesforce. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Salesforce.com Integration Vonage Contact Centre (VCC) Salesforce.com Integration Vonage Contact Centre (VCC) Salesforce.com Integration Vonage Contact Centre (VCC) Salesforce.com Integration
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 07:50PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING about 2 months ago - at 10/30/2024 07:07PM

Service is now recovered and we are monitoring. If you are still experiencing issues after refreshing Salesforce page and/or clrearing cache and cookies, please contact Support.

INVESTIGATING about 2 months ago - at 10/30/2024 06:45PM

The incident management team continues to investigate the issue as a top priority.

INVESTIGATING about 2 months ago - at 10/30/2024 06:09PM

We are currently aware of an ongoing issue affecting the ContactPad object popping in Salesforce. Our Incident Management team is investigating the issue with priority.

Latest Vonage Contact Centre (VCC) outages

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VCC Contact Pad UI issue - about 1 month ago
IR27074 - Error in Salesforce for Connect users - about 2 months ago

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