Outage in Vonage Contact Centre (VCC)

IR27074 - Error in Salesforce for Connect users

Resolved Minor
November 06, 2024 - Started about 2 months ago - Lasted 6 days
Official incident page

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Outage Details

We are currently experiencing an issue with Salesforce managed packages. Users are getting the following error: "An error has occured. Please report this to Vonage support. - getToggles (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx): Attempt to de-reference a null object." To fix this, please enable 'Can dial via dial list' option to each of the affected representative.
Components affected
Vonage Contact Centre (VCC) Connect (Dialer) Vonage Contact Centre (VCC) Connect (Dialer) Vonage Contact Centre (VCC) Connect (Dialer) Vonage Contact Centre (VCC) Connect (Dialer) Vonage Contact Centre (VCC) Connect (Dialer) Vonage Contact Centre (VCC) Connect (Dialer)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/12/2024 09:21AM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 11/06/2024 10:59AM

We have identified the issue with our Salesforce Integration. Please either toggle 'Can dial via dial list' for the affected Salesforce users or remove the Dialer button from their Utility Bar in Salesforce.

INVESTIGATING about 2 months ago - at 11/06/2024 09:08AM

We are currently experiencing an issue with Salesforce managed packages. Users are getting the following error:
"An error has occured. Please report this to Vonage support. - getToggles (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx): Attempt to de-reference a null object."
To fix this, please enable 'Can dial via dial list' option to each of the affected representative.

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