Outage in Vonage Contact Centre (VCC)

IR27094 - Call controls not working and agent stuck in statuses

Resolved Minor
February 06, 2025 - Started 16 days ago - Lasted 33 minutes
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting the ContactPad for the EMEA region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 02/06/2025 10:35AM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING 16 days ago - at 02/06/2025 10:23AM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING 16 days ago - at 02/06/2025 10:02AM

We are currently aware of an ongoing issue affecting the ContactPad for the EMEA region. Our Incident Management team is investigating the issue with priority.

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