Outage in Vonage Contact Centre (VCC)

IR27101 VCC: Inability to initiate PCI Pal payment.

Resolved Minor
February 20, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) PCI Payments Vonage Contact Centre (VCC) PCI Payments Vonage Contact Centre (VCC) PCI Payments Vonage Contact Centre (VCC) PCI Payments Vonage Contact Centre (VCC) PCI Payments Vonage Contact Centre (VCC) PCI Payments
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 02/20/2025 06:19PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING 2 days ago - at 02/20/2025 03:51PM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING 2 days ago - at 02/20/2025 03:22PM

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.

Latest Vonage Contact Centre (VCC) outages

IR27102 - EMEA WebRTC calls cannot be accepted - 1 day ago
IR27099 - Call quality issues and calls not connecting for BYON/Agent Connect - 9 days ago
IR27098 - Inbound numbers failing to connect - 10 days ago
IR27094 - Call controls not working and agent stuck in statuses - 16 days ago
IR27085 VCC: Problem with sending emails from the platform. - about 1 month ago

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