Outage in Vonage Contact Centre (VCC)

IR27114 - Two-Factor Authentification (2FA) email delays

Resolved Minor
March 21, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue with the timely receipt of emailed verification codes on Two Factor Authentication logins (2FA). Our Incident Management team is working with our partner to resolve this as soon as possible. If you are impacted, please contact Support.
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2025 12:33PM

This issue has been resolved.

MONITORING about 1 month ago - at 03/21/2025 09:46AM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

INVESTIGATING about 1 month ago - at 03/21/2025 09:23AM

We have identified an issue with the timely receipt of emailed verification codes on Two Factor Authentication logins (2FA). Our Incident Management team is working with our partner to resolve this as soon as possible. If you are impacted, please contact Support.

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