Outage in Vonage Contact Centre (VCC)
IR27124 VCC: PCI Pal Connection Issues - NAM
Resolved Minor
Need to monitor Vonage Contact Centre (VCC) outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage Contact Centre (VCC), and never miss an outage again.
Start Free Trial
Outage Details
We are currently aware of an ongoing issue affecting PCI Pal payments. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
Components affected
Vonage Contact Centre (VCC) PCI Payments Vonage Contact Centre (VCC) PCI PaymentsLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/02/2025 06:54AM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
about 2 months ago - at 04/01/2025 09:48PM
A fix has been implemented by the PCI vendor and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 04/01/2025 09:17PM
We continue to coordinate with our PCI payments provider as they work to resolve their service issues.
IDENTIFIED
about 2 months ago - at 04/01/2025 08:42PM
We have observed a reoccurrence of the issue affecting the PCI Pal Solution. We are currently investigating the reason for the reoccurrence.
MONITORING
about 2 months ago - at 04/01/2025 07:09PM
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
IDENTIFIED
about 2 months ago - at 04/01/2025 06:20PM
We have identified the problem with the PCI Pal Solution. We are actively working with the partner to recover service.
INVESTIGATING
about 2 months ago - at 04/01/2025 06:08PM
We are currently aware of an ongoing issue affecting PCI Pal payments. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
Latest Vonage Contact Centre (VCC) outages
IR27143 - NAM WebRTC calls not connecting - about 13 hours ago
IR27139 VCC: EMEA - Calls not connecting - Belgium - 4 days ago
IR27138 - Delay in EMEA dashboards - 10 days ago
IR27136 - Chinese Inbound numbers not connecting - 15 days ago
All Your Service Status Pages in One Dashboard
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4200 services available
Integrations with
