Outage in Vonage Contact Centre (VCC)
IR27124 VCC: PCI Pal Connection Issues - NAM
Resolved Minor
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Outage Details
Components affected
Vonage Contact Centre (VCC) PCI Payments Vonage Contact Centre (VCC) PCI PaymentsLatest Updates ( sorted recent to last )
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
A fix has been implemented by the PCI vendor and we are monitoring the results.
We continue to coordinate with our PCI payments provider as they work to resolve their service issues.
We have observed a reoccurrence of the issue affecting the PCI Pal Solution. We are currently investigating the reason for the reoccurrence.
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
We have identified the problem with the PCI Pal Solution. We are actively working with the partner to recover service.
We are currently aware of an ongoing issue affecting PCI Pal payments. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
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