Outage in Vonage Contact Centre (VCC)

IR27124 VCC: PCI Pal Connection Issues - NAM

Resolved Minor
April 01, 2025 - Started about 2 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting PCI Pal payments. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/02/2025 06:54AM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING about 2 months ago - at 04/01/2025 09:48PM

A fix has been implemented by the PCI vendor and we are monitoring the results.

IDENTIFIED about 2 months ago - at 04/01/2025 09:17PM

We continue to coordinate with our PCI payments provider as they work to resolve their service issues.

IDENTIFIED about 2 months ago - at 04/01/2025 08:42PM

We have observed a reoccurrence of the issue affecting the PCI Pal Solution. We are currently investigating the reason for the reoccurrence.

MONITORING about 2 months ago - at 04/01/2025 07:09PM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

IDENTIFIED about 2 months ago - at 04/01/2025 06:20PM

We have identified the problem with the PCI Pal Solution. We are actively working with the partner to recover service.

INVESTIGATING about 2 months ago - at 04/01/2025 06:08PM

We are currently aware of an ongoing issue affecting PCI Pal payments. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.

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