Outage in Vonage Contact Centre (VCC)

IR27130 VCC: Real Time Dashboards timing out

Resolved Minor
April 10, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting the Real Time Dashboards. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/11/2025 04:24PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/10/2025 07:19PM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

IDENTIFIED about 1 month ago - at 04/10/2025 05:33PM

We have identified the problem with Dashboards. We are now progressing to recover service.

INVESTIGATING about 1 month ago - at 04/10/2025 05:16PM

The incident management team continues to investigate the issue as a top priority.

INVESTIGATING about 1 month ago - at 04/10/2025 04:18PM

We are currently aware of an ongoing issue affecting the Real Time Dashboards. Our Incident Management team is investigating the issue with priority.

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