Outage in Vonage Contact Centre (VCC)
IR27135 - WebRTC connection problems
Resolved MinorIncident Report
We are currently aware of an ongoing issue affecting WebRTC in the EMEA, NAM and APAC regions. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) WebRTCTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/07/2025 04:12PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
12 months ago - at 05/06/2025 08:49PM
Google have started rolling out a new Chrome version (136.0.7103.92/.93) which contains the fix for the WebRTC issue. If you have been affected by this issue, please install the new Google Chrome version.
IDENTIFIED
12 months ago - at 05/06/2025 09:04AM
Chromium is currently working to deploy a fixed version of Chrome 136. Currently, Chrome 137 (Beta version) is not affected by this issue.
If you are experiencing this issue then please use one of the following options.
- Rollback Chrome to 135 and pin at this version.
- Use an alternate telephony method such as PSTN.
- Use Google Chrome Beta 137 version.
- Use an alternate browser such as Firefox.
IDENTIFIED
12 months ago - at 05/02/2025 01:36PM
We have found an issue in Chromium browsers (Chrome and Edge) post version 135. Intermittently the browser API is very slow returning audio device information on request.
We have provided supporting information to the Chromium bug report. If you are experiencing this issue then please use one of the following options
- Rollback Chrome to 135 and pin at this version.
- Use an alternate browser such as Firefox.
- Use an alternate telephony method such as PSTN.
INVESTIGATING
12 months ago - at 05/02/2025 12:13PM
The incident management team continues to investigate the issue as a top priority. If you are experiencing issues please perform the following troubleshooting:
- Rollback the latest Google Chrome version 136.
- Use an alternative browser like Firefox.
- Use other, alternative telephony methods, e.g. PSTN
Please contact support for any questions.
INVESTIGATING
12 months ago - at 05/01/2025 04:40PM
The incident management team continues to investigate the issue as a top priority. If you are experiencing issues please perform the following troubleshooting:
- Rollback the latest Google Chrome version 136.
- Use an alternative browser like Microsoft Edge.
Please contact support for any questions.
INVESTIGATING
12 months ago - at 05/01/2025 12:58PM
We are currently aware of an ongoing issue affecting WebRTC in the EMEA, NAM and APAC regions. Our Incident Management team is investigating the issue with priority.
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