Outage in Vonage Contact Centre (VCC)
IR27136 - Chinese Inbound numbers not connecting
Resolved MinorIncident Report
We are currently aware of an ongoing issue affecting inbound numbers to certain Chinese number ranges. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/05/2025 04:01PM
Vonage continues to work with the carrier in region and provide updates directly to affected customers. Communication will continue to be provided through support cases. Please contact Vonage support if further information is needed.
IDENTIFIED
12 months ago - at 05/09/2025 11:18AM
We are progressing a network impairment in China affecting voice traffic. We are currently working with our carrier for resolution and await feedback.
INVESTIGATING
12 months ago - at 05/08/2025 10:23AM
We are currently aware of an ongoing issue affecting inbound numbers to certain Chinese number ranges. Our Incident Management team is investigating the issue with priority.
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