Outage in Vonage Contact Centre (VCC)
IR27136 - Chinese Inbound numbers not connecting
Minor
May 08, 2025 - Started 14 days ago
Official incident page
Official incident page
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Outage Details
We are currently aware of an ongoing issue affecting inbound numbers to certain Chinese number ranges. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsLatest Updates ( sorted recent to last )
IDENTIFIED
13 days ago - at 05/09/2025 11:18AM
We are progressing a network impairment in China affecting voice traffic. We are currently working with our carrier for resolution and await feedback.
INVESTIGATING
14 days ago - at 05/08/2025 10:23AM
We are currently aware of an ongoing issue affecting inbound numbers to certain Chinese number ranges. Our Incident Management team is investigating the issue with priority.
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