Outage in Vonage Contact Centre (VCC)
IR27137 - EMEA - Contactpad not loading and platform not reachable
Resolved Major
Need to monitor Vonage Contact Centre (VCC) outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage Contact Centre (VCC), and never miss an outage again.
Start Free Trial
Outage Details
We are currently aware of an ongoing issue affecting the EMEA node for the Contactpad and VCC admin portal failing to load. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) VCC Platform Supervisor & AdminLatest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/13/2025 12:58PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
13 days ago - at 05/09/2025 09:14AM
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
INVESTIGATING
13 days ago - at 05/09/2025 08:57AM
We are currently aware of an ongoing issue affecting the EMEA node for the Contactpad and VCC admin portal failing to load. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
IR27139 VCC: EMEA - Calls not connecting - Belgium - 3 days ago
IR27138 - Delay in EMEA dashboards - 9 days ago
IR27136 - Chinese Inbound numbers not connecting - 14 days ago
IR27135 - WebRTC connection problems - 21 days ago
IR27133 VCC: Multi Factor Authentication not sending emails. - about 1 month ago
Stop Juggling Dozens of Status Pages – Monitor Them All in One Place
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4200 services available
Integrations with
