Outage in Vonage Contact Centre (VCC)
IR27137 - EMEA - Contactpad not loading and platform not reachable
Resolved MajorIncident Report
We are currently aware of an ongoing issue affecting the EMEA node for the Contactpad and VCC admin portal failing to load. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) VCC Platform Supervisor & AdminTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/13/2025 12:58PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
12 months ago - at 05/09/2025 09:14AM
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
INVESTIGATING
12 months ago - at 05/09/2025 08:57AM
We are currently aware of an ongoing issue affecting the EMEA node for the Contactpad and VCC admin portal failing to load. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
IR27305 - Dynamic audio announcements failing - 5 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
