Outage in Vonage Contact Centre (VCC)
IR27138 - Delay in EMEA dashboards
Resolved MinorIncident Report
We are currently aware of an ongoing issue affecting Dashboards in EMEA region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & AdminTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/13/2025 05:04AM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
IDENTIFIED
11 months ago - at 05/13/2025 04:11AM
We have identified the problem with the database for the EMEA region. We are now progressing to recover service.
INVESTIGATING
11 months ago - at 05/13/2025 04:04AM
We are currently aware of an ongoing issue affecting Dashboards in EMEA region. Our Incident Management team is investigating the issue with priority.
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