Outage in Vonage Contact Centre (VCC)
IR27138 - Delay in EMEA dashboards
Resolved Minor
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Outage Details
We are currently aware of an ongoing issue affecting Dashboards in EMEA region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & AdminLatest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/13/2025 05:04AM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
IDENTIFIED
9 days ago - at 05/13/2025 04:11AM
We have identified the problem with the database for the EMEA region. We are now progressing to recover service.
INVESTIGATING
9 days ago - at 05/13/2025 04:04AM
We are currently aware of an ongoing issue affecting Dashboards in EMEA region. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
IR27139 VCC: EMEA - Calls not connecting - Belgium - 3 days ago
IR27136 - Chinese Inbound numbers not connecting - 14 days ago
IR27135 - WebRTC connection problems - 21 days ago
IR27133 VCC: Multi Factor Authentication not sending emails. - about 1 month ago
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