Outage in Vonage Contact Centre (VCC)
IR27139 VCC: EMEA - Calls not connecting - Belgium
Resolved MinorIncident Report
We are currently aware of an ongoing issue affecting outbound calling using belgian callback numbers. Until the issue is resolved, please use different callback as a workaround. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice InteractionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/19/2025 12:44PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
11 months ago - at 05/19/2025 10:30AM
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
IDENTIFIED
11 months ago - at 05/19/2025 09:49AM
We have identified the problem affecting outbound calling using +32 phone number in the Belgium. We are actively working to recover service.
INVESTIGATING
11 months ago - at 05/19/2025 08:57AM
We are currently aware of an ongoing issue affecting outbound calling using belgian callback numbers. Until the issue is resolved, please use different callback as a workaround. Our Incident Management team is investigating the issue with priority.
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