Outage in Vonage Contact Centre (VCC)

IR27143 - NAM WebRTC calls not connecting

Resolved Minor
May 22, 2025 - Started about 10 hours ago - Lasted 44 minutes
Official incident page

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Outage Details

We are currently aware of an issue affecting WebRTC calls in the NAM region. This happened between 5:47pm and 6:05pm UTC. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) WebRTC
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 05/22/2025 07:06PM

This issue has been resolved. If you are still affected by this issue, please reload your browser. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING about 10 hours ago - at 05/22/2025 06:27PM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

INVESTIGATING about 10 hours ago - at 05/22/2025 06:26PM

We are currently aware of an issue affecting WebRTC calls in the NAM region. This happened between 5:47pm and 6:05pm UTC. Our Incident Management team is investigating the issue with priority.

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