Outage in Vonage Contact Centre (VCC)

Screen Recording and Conversation Analyzer transcription not displayed on Interaction Content

Resolved Minor
July 17, 2025 - Started 3 days ago - Lasted 34 minutes
Official incident page

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Outage Details

We have identified an issue with displaying Screen Recording content and Conversation Analyzer Transcription on Interaction Content. We have identified a solution and we are now deploying it
Components affected
Vonage Contact Centre (VCC) Conversation Analyzer Vonage Contact Centre (VCC) Conversation Analyzer Vonage Contact Centre (VCC) Conversation Analyzer Vonage Contact Centre (VCC) Conversation Analyzer Vonage Contact Centre (VCC) Conversation Analyzer Vonage Contact Centre (VCC) Conversation Analyzer
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/17/2025 06:45PM

This incident has been resolved.

MONITORING 3 days ago - at 07/17/2025 06:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 07/17/2025 06:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 07/17/2025 06:19PM

We have identified an issue with displaying Screen Recording content and Conversation Analyzer Transcription on Interaction Content.
We have identified a solution and we are now deploying it

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