Outage in Vonage Contact Centre (VCC)
IR27176 - NAM Log a Call in Salesforce problems
Resolved MinorIncident Report
We are currently aware of an ongoing issue affecting the Log a Call for the NAM region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Salesforce.com Integration Vonage Contact Centre (VCC) Salesforce.com IntegrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/31/2025 05:25PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
9 months ago - at 07/31/2025 04:54PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 months ago - at 07/31/2025 03:34PM
We have identified the problem with Log a Call for the NAM region and for Connect calls. We are now progressing to recover service.
INVESTIGATING
9 months ago - at 07/31/2025 02:46PM
We are currently aware of an ongoing issue affecting the Log a Call for the NAM region. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
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