Outage in Vonage Contact Centre (VCC)

IR27177 - VCC Historical Analytics not displaying specific metrics

Resolved Minor

August 01, 2025 - Started 9 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently aware of an ongoing issue affecting the Historical Analytics reporting. Our Incident Management team is investigating the issue with priority.

Components affected

Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/01/2025 03:26PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

IDENTIFIED 9 months ago - at 08/01/2025 01:57PM

We have identified the problem with Historical Analytics reporting. We are now progressing to recover service.

INVESTIGATING 9 months ago - at 08/01/2025 12:01PM

The incident management team continues to investigate the issue as a top priority.

INVESTIGATING 9 months ago - at 08/01/2025 11:03AM

We are currently aware of an ongoing issue affecting the Historical Analytics reporting. Our Incident Management team is investigating the issue with priority.

Latest Vonage Contact Centre (VCC) outages

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