IR27180 - NAM calls not connecting

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Vonage has confirmed the changes made have restored service. Our testing is showing positive results, and we are now moving to monitoring.

Vonage has worked to control the repeating retry requests. Our testing is showing positive results, and we are now monitoring.

Vonage is working with our Voice edge equipment partner as a priority. The work is focused on controlling repeating retry requests through upscaling and throttling.

Vonage is working with our Voice edge equipment partner as a priority. The work is ongoing and has all voice engineering focused on this.

The voice engineering team have identified the cause of the processing demands. Traffic control is being put in place to restore normal processing levels.

We have identified the problem affecting calls. Our Voice engineering team are working to control traffic flows to restore service.

We are continuing to investigate this issue. Please note that this impacts EMEA and NAM calls at the moment and is intermittent.

The incident management team continues to investigate the issue as a top priority.

We are currently aware of an ongoing issue affecting outbound and inbound calling in the NAM. Our Incident Management team is investigating the issue with priority.