Outage in Vonage Contact Centre (VCC)
IR27184 - Real Time Analytics and Team Monitoring data not displayed
Resolved Minor
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Outage Details
We have identified an issue with Real Time Analytics and Team Monitoring not displaying some data.
We have found the possible root cause and we are currently working on a solution.
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingLatest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/19/2025 12:34PM
This incident has been resolved.
MONITORING
6 days ago - at 08/19/2025 10:49AM
We have restored service to our NAM nodes.
IDENTIFIED
6 days ago - at 08/19/2025 10:49AM
We have restored service to our EMEA and APAC nodes.
IDENTIFIED
6 days ago - at 08/19/2025 10:23AM
We have identified an issue with Real Time Analytics and Team Monitoring not displaying some data.
We have found the possible root cause and we are currently working on a solution.
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